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Sr. Staff Professional Services Engineer - Mexico - Hybrid

Customer Success, Technical Support & Professional Services Mexico City, Mexico

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Description

At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.
 
This role focuses on post-sales deployment and optimization of Gigamon’s network visibility solutions, ensuring positive business outcomes for customers. The Professional Services Engineer will join a collaborative, innovative team with a strong emphasis on customer satisfaction, system optimization, and quality delivery. This is an individual contributor role that works closely with cross-functional teams, system architects, and end-user technical teams. The environment values technical expertise, problem-solving, and security-driven thinking.
What You’ll Do:
  • Lead solution design, deployment, and optimization efforts for Gigamon’s network visibility and security products.
  • Identify deployment alternatives and propose optimized solutions for customers across various industries, including mobile networks, service providers, and enterprises.
  • Ensure technical compliance with security standards and policies (e.g., ISO 27001, CIS, NIST), and work with system architects to meet security requirements.
  • Collaborate with technical teams to guide security policy implementation and compliance.
  • Automate and streamline post-sales processes to enhance customer experience and accelerate time to value.
  • Conduct testing, documentation, and pilot deliveries to ensure high-quality deployment results.
What You’ve Done:
  • Bachelor’s or Master’s degree in Computer Science, a related field, or equivalent hands-on experience.
  • 10+ years of hands-on experience in operational design and deployment of network management tools/applications in wide-scale networking and/or virtualized networking as applied to mobile networks, service providers, enterprise, or government use cases.
  • Strong working knowledge of network/element management and security in mobile networks, service providers, enterprise, or government use cases.
  • Working knowledge of any public/private cloud environment: Amazon EC2, Azure, OpenStack/other cloud platforms.
  • Working knowledge of current virtualization software, tools, protocols, and standards, including vCenter, VMware ESXi/NSX-T, and Microsoft Hyper-V.
  • CCNP or any Cloud Services Provider Certifications are desirable.
  • Proven ability to lead technical initiatives and collaborate with virtual teams across geographies.
  • Strong technical expertise in network protocols - TCP/IP, L2/L3, IPv4, IPv6, QoS/CoS, SDN, NFV, SNMP, NetFlow, etc.
  • Demonstrated success in leading technical initiatives without formal authority.
  • Ability to handle high-pressure situations with various key stakeholders and executives.
  • Ability to understand the risks and associated methods to recommend, implement, and/or apply appropriate security controls.
  • Practical knowledge of Cybersecurity/Information Security standards and policies such as ISO 27001/27002, CIS, NIST, and others.
  • In-depth knowledge of security defense principles - confidentiality, integrity, and availability - and how they apply to different technologies.
  • Excellent English communication skills, both written and verbal.
  • Portuguese language skills are a plus.
Who You Are:
  • A proactive problem-solver who thrives under pressure and can effectively communicate complex technical concepts.
  • A team player with excellent interpersonal skills who can work cross-functionally and lead without formal authority.
  • Highly analytical with a deep understanding of network security principles and compliance standards.
  • Detail-oriented, with a passion for continuous learning and staying updated on emerging technologies.
We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.
Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.
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We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.

Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).

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